Shipping policy
Shipping Policy
At Pawdog, we aim to process and ship your order as quickly as possible.
Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
During busy periods, holidays, or high order volume, processing may take slightly longer.
Shipping Time
Estimated delivery time is usually 7–15 business days, depending on your location and the product ordered.
Please note that delivery times are estimates only and may be affected by courier delays, customs processing, holidays, weather, or other events outside our control.
Tracking Information
Once your order has shipped, you will receive tracking information by email where available.
Please allow a few days for tracking details to update after your order has been shipped.
Shipping Address
Please make sure your shipping address is correct before placing your order.
Pawdog is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at:
Lost or Delayed Orders
If your order is significantly delayed, please contact us and we’ll help check the status of your shipment.
Pawdog is not responsible for delays caused by shipping carriers, customs, incorrect shipping details, or events outside our control.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include your order number and clear photos or videos of the issue so we can review it and make it right.
Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer unless stated otherwise at checkout.
Contact
For shipping questions, contact us at: